This customer services training course in Abuja Nigeria is meant for anyone seeking training in customer service, customer care, customer relation, front desk, and secretarial services in Nigeria

This training course teaches you the basics of customer service. We show you how to focus on the customer, to understand their expectations to help you improve their experience of your business.

We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.

If a business can keep its customers happy using a set of customer services skills that are thought in this training, then it can easily win the customers’ loyalty.

It’s a fact that amazing customer service is crucial for any organization that depends on its customers to be successful, and believe me every business depends on its customers.

Why customer relationship management training in Abuja Nigeria

An amazed customer is a loyal customer

The relationships developed through a single great and wonderful customer service experience will not only deliver a sale but can also create a loyal customer that ensures repeat sales for many years to come.

Additionally, with the state of the social and digital age, one incredible customer experience can immediately translate to thousands more customers through referrals. That’s why proper customer service training can help deliver a long-term increase in sales and customer loyalty.

What can great customer service skills do for you and your organization?

Great customer service skills can brighten both your customers’ day and yours! If you learn customer service skills, it will not only give you a bit of confidence from the sense of a job well done but can also make a big difference in your career development. You would be surprised how many people lack this very important business skill

Create better customers, and teams

Customer services training is crucial to any organization that works with people. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills feel a greater sense of value and commitment to their job. These skills make a positive impression in the minds of current and future customers, as well as the employees who utilize them.

Our customer service training courses will help you:

• Assess customer service attitudes and set goals
• Make heroes out of your frontline service people
• Amaze customers with every interaction
• Build rewarding customer relationships

Objectives of this customer service training in Abuja Nigeria

By the end of this customer services training course in Abuja Nigeria, the participants will have:

• Adopted a consistent, professional style when speaking with customers
• Developed skills in engaging with customers and handling their enquiries effectively
• Listened effectively, asked questions and summarize to respond fully to a customer request
• Identified ways they can add value to customer relationships and exceed expectations
• Practice how to turn customer service disappointment into a positive experience.

Course Overview

•             Defining Customer Service

•             Handling customer enquiries

•             Handling customer complaints

•             Dealing with difficult behavior

•             Understanding customer needs

•             Meeting customer needs

•             Delighting your customers

•             Empowering your staff to support customers

•             Engaging with customers

•             Creating customer focused processes

•             responding to requests

•             Establishing customer need

•             Handling work based customer requests

•             Complaint handling practice

•             Building customer relationships

•             Applying the learning and next steps

Methods of training delivery